The glow of yesterday’s customer support triumph with Samsung has worn off. I sit here in the “business office” of my local Honda dealership awaiting the completion of my 2007 Odyssey Touring minivan’s 60,000-mile checkup. The cost for the basic service was going to be roughly $400.
But the attendant has just visited and informed me that I need new tires. My vehicle will not pass inspection because the tires are worn from poor alignment. But that’s just the beginning of the story.
This car has what are known as PAX tires. Some people know them as run-flat tires. Their claim is that even without air, these tires maintain their shape and their ability to be driven on for many miles. It’s the special frames that allow this. The vehicle also has an impressive monitoring system for these tires. As you might imagine, these tires are very expensive.
But here’s where the fun starts. There’s a class action suit against Honda and Michelin because of these tires. People buying cars with them have been misinformed about their life expectancy. The tires themselves, while excessively priced, are also very hard to replace because there are very few dealerships with the equipment to do so. I got a notice in the mail a few weeks back from a law firm in the Midwest offering me to join in the suit. I have to fill out some paperwork and send it back to them. I imagine, like most lawsuits, I may get fifty cents or so while the lawyers themselves take in millions.
So, my $400 service call now is $1300 (tires and parts, installation, rotation, balancing, blah blah blah). There’s no lawyer here helping me to bargain or talk the dealers down. I will likely have to do this again in 20,000 miles or so (not the advertised 35,000 miles).
I’ve been a very loyal customer of Honda cars for years. In fact, since the junky Subaru I drove after college, all my cars have been Hondas. But this is the end of the road. I’m done with them. I’ll need another car next year when my other Honda finally times out. But it’ll be something else. Something without proprietary equipment that hoses me for years to come.
June 19th, 2009 at 8:56 am
Hey, I just traded my Toyota Tundra for a 2006 Subaru Outback. I couldn’t be happier. All wheel drive, and a total champ in the snow, rain, and easy on gas.
the 2008 and later models have little to not proprietary features that you can’t fix yourself. Oh, and the service is reasonable.
Having driven this, an Audi and a couple Toyotas and Nissans, I’m never going back. Plus, their customer support is A+ responsive. Not to mention they are assembled in Indiana at an all green facility.